Didn't quite understand this, but? Even with all of this stuff, it is a great place, needs a little tweeking, but a great place. And if you want a face cloth, bring your own. I did not come on a very short RELAXATION vacation to listen to someone try and sell me stuff. 5 minutes of please help me, we don't get paid, only make a small commission if you listen to us.…………… When a person says no, that means NO. Third, our second day we had to meet to get our time of departure, excursions and a hotel representative to sell us something. Fortunately, Billy came to the rescue, again. Being a Malibu on the rocks with lime drinker, you cannot pass off an inferior brand even if you pour it in the Malibu bottle. The resort I guess ran out of Malibu Rum and tried to pass off another brand as Malibu. Being in the preferred club we are supposed to have top shelf alcohol. Very friendly, but I think lacked proper training. 1st, our first butler (Ceasar) was inexperienced and in very appropriate. We wanted relaxation and had no problem finding quiet areas for this too. We did not participate in the pool or beach activities this time, but there seemed to be a lot to do. Loved the professional photographer to take some pics. Had a romantic dinner on the beach and it was WONDERFUL. We very much enjoyed Onyx and will definitely be back. very attentive and took care of anything we needed. Billy (butler) came to the rescue and was wonderful. Juan was always ready with a warm welcome in the morning. The preferred club Faire was great for breakfast. Disappointed in the Grill as there was only 1 steak on the menu. Loved having the choice of pools with the preferred club. We wanted a very relaxing, quiet time to celebrate an anniversary. Stayed at Breathless (next door) the first time and Now this time.
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